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Cali Bamboo Shipping & Store Policy

At Cali Bamboo, giving our customers an exceptional purchasing experience is a top priority. This shipping and store policy information is provided to help answer some common questions about your Cali Bamboo order. Please feel free to call or live chat with us if you have additional questions or would like would like further assistance.

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Arrival times
Urgent & time sensitive orders
Processing your order for shipment

Tracking orders & receiving shipment
Stress free project planning
Shipment quality assurance
On delivery day

Changed, cancelled and returned orders

Arrival times

The average delivery time for an order is 7-10 business days after payment clears. Once an order leaves our facility, shipping times vary depending on your location.

Allow 15 days transit time for orders leaving the continental U.S. such as Canada, Hawaii, or the Caribbean

Urgent & time sensitive orders

If your order is urgent or must arrive within a specific time window, Cali Bamboo can accommodate you. You should place these orders over the phone and you must let the salesperson know your situation clearly at the time of order so they can let you know what options are available.

Processing your order for shipment

Cali Bamboo orders are packaged and prepared carefully. All shipments are inspected to ensure proper quantities and styles are correct.
Depending on the type of product ordered, packaging and freight service may vary.

Cali Bamboo Product	Package Type	Freight Service
Flooring	Cartons on Pallet	Freight Truck
Decking	Pallet	Freight Truck
Plywood	Pallet	Freight Truck
Paneling	Carton	Freight Truck or UPS
Fencing	Bundle or Carton	Freight Truck or UPS
Poles	Bundle or Carton	Freight Truck or UPS
Slats	Bundle or Carton	Freight Truck or UPS
Thatch	Bundle or Carton	Freight Truck or UPS

Tracking your order and receiving your shipment

Once your order has left our facility, you will receive an email with all the appropriate package and tracking information. The delivery company contact information is provided in the tracking number email. All communication related to the delivery status and its scheduling is facilitated with the transportation company.

PLEASE NOTE: Your tracking number will not register as active for up to two business days after you receive your order tracking email from Cali Bamboo’s shipping department. Although it is not necessary to track the order, we recommend that you contact the delivery company in order to verify your product’s delivery date. The typical window for delivery during the day is an A.M. or P.M. delivery. On delivery day the delivery company will make a curbside delivery.

Stress free project planning

The best practice when scheduling contractors or planning installation days is to wait until the product arrives on location and then schedule or plan its installation day(s). Scheduling contractors or planning installation dates prior to receiving the product is not a suggested practice.
Cali Bamboo can not be held responsible for missed installation appointments or inconveniences due to earlier than expected or later than expected arrival dates.

Shipment quality assurance

On the rare occasion that a product is damaged in transit, here are the simple steps to follow in the event of freight damage. Because the product will arrive in individual cartons, any damage typically only affects one or two individual cartons.

On delivery day

Before signing the delivery receipt accepting your order, please follow these guidelines:

1. Count and verify the number of cartons.

2. Inspect the cartons carefully for any kind of rips, tears, punctures, dents, crushed corners, wetness or any other signs of possible damage.

3. If you see that the package is damaged open it immediately and inspect the condition of the product.

4. NOTE ALL SHORTAGE AND DAMAGE ON DELIVERY RECEIPT. Please be specific about the quantity of damaged or short product and its current condition.

5. If you are unable to open the cartons, but see that the cartons are not in perfect condition, then note all visible details on the delivery receipt.

6. If your merchandise is damaged, you must KEEP THE OUTER CARTON(S) FOR INSPECTION AND/OR CARRIER PICK-UP. We assist with replacements only with exchange on damaged items.

7. If the product is in very poor condition, you have the option of refusing it, but also make a note on delivery receipt.

Please immediately call us at 858-200-9540 or e-mail at help@calibamboo.com if product damage or shortages have occurred.
We appreciate your cooperation with these guidelines; they can help make receiving freight a much easier experience.

Changed, cancelled and returned orders

Orders can be changed on the day of sale, prior to 3:00 pm pacific time. After this time, there is no guarantee that an order can be changed or cancelled from shipping out of our warehouses. Orders that are cancelled that have not been shipped are assessed a non negotiable 10% cancellation fee.
Orders can also be cancelled after they have shipped. In this event, the order is subject to a non negotiable 25% cancellation fee as well as the cost to stop and return the shipment charged by the shipping company.
We are happy to accept returns on entire orders and partial orders with a 5 carton/package minimum for all products. Returns are valid for non promotional items (this means items that are running line and not discontinued). The return must be in unopened, perfect cartons and packaging within 14 days of the delivery date. A non negotiable 25% re-stocking fee is assessed for returns. In the event the product needs to ship back to us, the cost of shipping is the responsibility of the customer. All freight charges are 100% non-refundable. Refunds are issued after the product has been received by the warehouse in good re-saleable condition. Please package returns carefully so they arrive in safe condition.

CALI BAMBOO CUSTOMER TESTIMONIALS